Returns Policy

1. Return Window
   • You may return or exchange most full-price items within 30 days of the delivery date.
   • Holiday orders placed between 1 November and 24 December may be returned or exchanged until 31 January the following year.
2. Eligible Condition
   • Items must be unworn, unwashed, unaltered and have all original tags attached.
   • Footwear must be returned in the original box.
   • Final-sale, under-garments, swimwear without the hygiene seal, customised or personalised products are non-returnable.
3. How to Initiate a Return or Exchange
   • Log in to your account → “Order History” → select “Return / Exchange”.
   • Choose:
   – Refund to the original payment method, or
   – Exchange for another size / colour, or
   – Store credit (valid for 12 months).
   • Print the prepaid label sent to your email, attach it to the original packaging and drop it off at any carrier location listed.
4. Shipping Costs
   • Domestic orders: return shipping is free.
   • International orders: return shipping costs and any customs duties are the customer’s responsibility.
5. Processing Time
   • Once we receive your parcel, please allow 5–7 business days for inspection.
   • Refunds will appear on your original payment method within 3–5 additional business days.
6. Damaged or Defective Items
   • Contact info@domain.com within 3 days of receipt with photos.
   • We will provide a prepaid label and either issue a full refund or send a replacement immediately.
7. International Returns
   • Please mark the parcel as “Return Merchandise – No Commercial Value” to avoid additional duties.
   • Processing may take up to 14 business days after arrival.